The end of the year teaches us about letting go and renewal, if we let it.

55th Street between 8th and 9th Avenues, my favorite block in Midtown during the winter

As a child, I thought December was winter, and that winter meant the end of the year. …

A call to make our appreciation for our own good fortune more actionable for others.

Atlas masked, at Rockefeller Center

Most people think of Thanksgiving as the high holiday of gratitude in the calendar year, but for me it tends to be the last few weeks of December. …

With humans and automation sharing many customer care responsibilities, the answer’s not totally straightforward

CC BY-SA 2.0 James Royal-Lawson via Flickr

Note: A modified version of this piece is included in the new book Tech Humanist.

Let’s say you have a question regarding your bank account, so you visit your bank’s website to find a phone number to call them. While you’re looking for that, a chat box pops up in…

I know things don’t always work out.

I know life doesn’t last. Life is finite.

I know love survives death.

But I also know sometimes love doesn’t work out, doesn’t last, doesn’t live up to all of its promises.

I know bad things happen to good people.

I know all of this.

And yet I know this, too:

I know it’s still possible to be happy.

I know it’s still possible to throw yourself wholeheartedly into love, even when you know you could end up hurt, because what else are you going to do, avoid it?

I know people matter to other people.

I know kindness matters.

I know love is worth it. Every time.

Kate O'Neill

Speaker, author, expert on better tech for business & people, & transformation—digital & otherwise. @kateo.

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